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  • Meet Katherine
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Meet Katherine

Katherine P.'s road to better health started with a confidential note. It arrived in her mailbox compliments of MyHealth Advantage, a proactive well-being program that Katherine was automatically enrolled in as part of her health plan. There is no additional charge for the program, which provides qualifying members with a comprehensive look at their health care services and guidelines for healthier living.

It was after Katherine received a MyHealth Note summarizing her recent doctor appointments, prescriptions, and insurance claims that she decided to pick up the phone and consult with Zipporah Inniss-Richter, MEd, a MyHealth Advantage Health Educator. "It was easy to make the call," says Katherine, who had some questions about her asthma. "I just dialed the toll-free number listed on my note." Katherine is glad she made the call. "When I talked with Zipporah, I found out that I was eligible for an additional well-being program that is also offered at no additional charge," she says. "I was a little apprehensive at first, but with Zipporah's encouragement, I enrolled in ConditionCare right over the phone."

A short time later, Katherine began receiving regularly scheduled phone calls from her ConditionCare phone nurse. They'd talk about how Katherine was feeling and ways she could better manage her asthma. In between their calls, her nurse sent her asthma literature to help reinforce what they discussed.

"The MyHealth Advantage program and the work I did with my ConditionCare phone nurse really augmented that of my doctor," says Katherine. "Everyone I spoke with was so personable and seemed to genuinely care about me. I wasn't just another patient or a set of lungs to them." Now that her asthma is under control, Katherine is focusing on managing her diabetes. "The programs have been great at challenging me to push myself to take a more active role in my health," says Katherine, who walks and swims laps on a regular basis. She finds comfort knowing that health care professionals are only a phone call away, and she keeps her MyHealth Notes as a handy reference when visiting her doctor or talking to her pharmacist.

With a child who has asthma and another who has diabetes, the programs have also helped Katherine educate her family on the importance of taking care of themselves. "I would definitely recommend them 100%," she says of the positive impact MyHealth Advantage and ConditionCare have made in her life.

"It was a pleasure to talk with Katherine and to see her benefit from all that MyHealth Advantage has to offer," says Zipporah. "Our staff of health care professionals is passionate about helping people make choices that can make a difference in their lives. It's about making sure our members receive quality health care and take preventive measures now to ensure their good health in the future."

To become a member, visit us here.

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